Professional & Clear

New Generation Home Improvements (NGi) is a Los Angeles–based design-build firm founded in 2009 by husband-and-wife team Mario and Marisela Arechiga. With backgrounds in construction engineering and business management, they created NGi to offer a seamless renovation experience built on professionalism, communication, and craftsmanship.

NGi specializes in full-service residential remodels—including ground-up construction, home additions, kitchen and bathroom renovations, and ADU conversions. Their one-team approach integrates design, permitting, construction, and post-project support, ensuring consistency and accountability from start to finish.

January 2024-December 2024

L.A. Social Karma provides ongoing Instagram marketing services for New Generation Home Improvements (NGi), supporting their goal to stay top of mind with current and prospective clients in the competitive Los Angeles home remodeling market.

Our scope includes full-service content editing and monthly content creation tailored for Instagram. While NGi provides raw video clips and project photos, our team transforms these assets into polished, on-brand social media content—including Reels, carousels, and Stories—that highlight NGi’s craftsmanship, team, and project milestones.

We also provide monthly strategic consulting, offering NGi trend-based content ideas, caption guidance, and publishing strategies to ensure their posts align with seasonal trends and evolving platform best practices. In addition, we deliver monthly Instagram performance reports to track key metrics such as reach, engagement, and follower growth—allowing the NGi team to make informed decisions about their social media efforts.

By combining hands-on execution with strategic oversight, our goal is to help NGi build brand awareness, connect with their audience, and showcase their expertise in high-end home renovations and ADU construction in Los Angeles.

Engagement remained healthy across all content types, with short-form video and storytelling posts performing especially well. Their most engaging posts focused on team introductions, project transformations, and personality-driven messaging—underscoring the value of authenticity on the platform.

Hashtag strategy, consistent publishing, and trend-aligned content contributed to increased impressions and interactions, helping NGi stay competitive among other home renovation accounts in the region. The account performed at or slightly above industry benchmarks for engagement rate, reflecting quality audience interaction and interest throughout the year

Our ongoing reporting and consultation enabled the NGi team to make informed decisions, refine their messaging, and maintain a consistent content strategy that aligned with business goals.

Instagram has become a powerful business development tool for NGi. Over the course of the campaign, the company experienced increased visibility and stronger brand awareness in the highly competitive Los Angeles remodeling market.

By maintaining a consistent and professional presence, NGi became more discoverable to potential clients researching home renovation services. In client meetings, the team noticed that prospects were already familiar with the brand—often referencing content they had seen on Instagram. This “pre-introduction” effect helped build immediate trust and shortened the sales cycle.

During the campaign period, NGi also received qualified leads through Instagram, including at least one closed project—representing a significant return on investment given the high-value nature of their services.

Beyond lead generation, the platform continues to support NGi’s broader marketing goals: nurturing relationships with existing followers, showcasing recent work, and reinforcing their credibility as a top-tier design-build firm in the area.